Policies & Privacy

Items may be returned within 14 days of delivery, subject to the following conditions:

• For change-of-mind returns: items must be unused, unopened, and in original packaging.
• Chemical products (bleach, developer, permanent hair color) can only be returned if the item arrived damaged, incorrect, or defective — not for change of mind, since these are single-use professional formulas once opened.
• Items valued under $15.00 are not eligible for return due to shipping logistics costs.
• Return shipping costs are the responsibility of the customer unless the item arrived damaged, was the wrong item, or is defective — in which case Metamorfosis LLC covers all shipping costs.
• Refunds are processed only after the returned item is received and inspected at our location. Refund amount will be net of return shipping label cost and applicable card processing fees.
• Return requests must be submitted through your account at metamorfosisllc.com within the 14-day window. Requests submitted after 14 days of delivery will not be accepted.

We ship exclusively within the continental United States. We do not ship to Hawaii, Alaska, or US territories at this time.

• Delivery options at checkout are USPS Standard and DHL Express, with rates calculated in real time based on your address and order weight.
• Free standard shipping is available on orders over $120.00.
• Delivery estimates are not guaranteed and may vary based on carrier delays.
• Store pickup is available at our Ontario, CA location (211 W B St, Ontario, CA 91762) at no charge during posted store hours.
• Pickup orders must be collected within 5 calendar days of placement. Orders not picked up within that window are automatically canceled and refunded to your original payment method.

Our catalog includes salon-quality color, care, tools, and treatments available to all customers — no license verification is required to shop online or in store.

• Professional-grade formulas are sold as-is for personal or salon use; always follow manufacturer instructions and safety guidelines.
• If you need help choosing a shade or product for a client, contact us and we'll point you in the right direction.

Orders may be cancelled within 2 hours of placement. After 2 hours, orders enter processing and self-service cancellation is no longer available.

• To cancel, visit My Orders in your account and press “Cancel Order” within the 2-hour window.
• Refunds for cancelled orders are processed within 3–5 business days to your original payment method.
• Store pickup orders follow a separate deadline: you have 5 calendar days from placement to collect your order. Uncollected pickup orders are automatically canceled and refunded — this is in addition to the 2-hour voluntary cancellation window at checkout.

Metamorfosis LLC (“we,” “us,” “our”) collects and uses your personal information to process orders, communicate with you, and improve our services.

• Information collected: name, email address, shipping address, phone number (for shipping purposes), and payment method (tokenized — we never store raw card numbers).
• How we use it: to fulfill orders, send order updates, respond to customer service requests, and comply with legal obligations.
• Terms acceptance: your acceptance of these terms at checkout is logged with a timestamp and IP address for legal record-keeping purposes.
• We do not sell your personal information to third parties.
• Third-party services: we use Square for payment processing, Shippo for shipping, and Supabase for secure data storage. Each is bound by their own privacy policies.
• To request deletion of your data, email us at hello@metamorfosisllc.com.

For questions about these policies, contact us at:

• Email: hello@metamorfosisllc.com
• Address: 211 W B St, Ontario, CA 91762
• Phone: +1 (909) 278-0535